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Houston Terminal: Customer Care Associate

Position Summary:

Reporting to Customer Care Manager, the Customer Care Associate’s primary responsibility is to provide administration of all customer-facing activities such as order processing, billing, container tracking, chassis auditing, and other items that deliver best in class service to LincLogistics customers.  This position requires strong multi-tasking skills, product knowledge, and superior communication ability.  This is a non-exempt, hourly position.

Essential Duties and Responsibilities: 

  • Manage and process delivery orders from Orders mailbox
  • Process deliveries in container management system – Vintermodal
  • Trace and trace orders in port terminal to verify most recent information is entered
  • Review ops reports and update VI accordingly as needed
  • Keep customer requirement manuals updated in VIntermodal with changing requirements
  • Assist Customer Service in scheduling and communicating with customer as needed
  • Notify ready containers in VI
  • Assist in troubleshooting driver trouble tickets
  • Creates and update location profiles in computer system.
  • Create and process reports as needed
  • Assist customer care group in reviewing and auditing chassis and per diem invoices to confirm billing is correct and ensure we are charging back customers what they are responsible for
  • Other projects as assigned by management.
  • Other tasks as requested
  • Regular attendance is a required function of the position

Skill Sets and Requirements:

  • Previous drayage with VIntermodal experience preferred
  • Demonstrated strength in project and teamwork
  • Positive orientation to problem solving
  • Excellent communication skills both verbal and written
  • Strong mathematical abilities
  • Advanced skills in Microsoft Office including Excel, Word
  • Capable of critical analysis
  • Self-motivated with strong decision-making abilities
  • Can-do, positive service attitude
  • Independent thinking and problem-solving skills
  • Attention to detail and accuracy
  • Ability to multi-task
  • Impeccable follow-through and commitment to quality customer service
  • Desires fast paced environment

Minimum Qualifications:

  • High School Diploma or GED

3 years of experience in transportation

E-Mail us with your C.V. at: admin@drivelinc.com